Don’t let a payment end the fun.
A declined top-up or in-game purchase can cost you a fan who never meant to leave. Offer the ways they like to pay, and give failed payments another route before they switch off.
Your providers, finally all on the same team.
Mid-game, mid-episode, mid-song. Keep fans in the moment.
Renewals that don’t slip away
A failed renewal can look like churn, but your fan never chose to leave. The payment can retry on another provider, giving the subscription a second chance.
More fans paying, their way
Wallets, bank payments and local methods sit alongside cards in the markets you serve, all through one payment layer. More purchases, finished on the spot.
Big nights stay big
Launch day, season finale, ticket on-sale. If a provider struggles, traffic moves to another one and your fans keep paying.
650+
Built around the moments fans don’t want interrupted.
Smart routing, market by market.
Route payments by country, currency, payment method, cost and provider performance. Build and change the rules visually, without waiting on a code release.
Smart retry, out of sight
If a provider declines or fails, the payment can retry on another one, and a struggling provider is paused until it recovers. The purchase carries on, and so does the fun.
Local payment methods, without a local build
Switch on wallets, bank payments and regional methods through your connected providers as you enter new markets, in a hosted checkout styled as yours.
An AI Payments Manager with clear answers
Each payment explained in plain words, with the full timeline of attempts alongside. Then it acts within your rules, before other fans run into the same issue.
Saved cards for top-ups and renewals
Store cards once as tokens that work across your connected providers and update automatically when a card expires or is replaced. Top-ups stay quick, renewals keep running, and switching providers doesn’t mean asking fans for their card again.
Trust you can check.
PCI DSS Level 1
Independently certified for card security.
Data protection & Privacy
Built for UK and EU privacy rules.
Fraud & Risk Checks
Suspicious payments flagged. Good ones keep moving.
Explainable AI
Each decision explained, each action on record.
FAQ
Renewals, launch-day peaks, payment methods and saved cards.
What is involuntary churn?
It’s when a subscriber is lost because a payment failed, not because they decided to cancel. It often hides inside your overall churn figures, which makes it easy to miss. Recovering those payments keeps fans who still wanted your service, without changing anything about the product itself.
Why do subscription renewals fail?
The usual causes are expired or replaced cards, insufficient funds, a bank flagging the charge as unusual, a missed authentication step, or a provider having a bad moment. For expired and replaced cards, real-time updaters refresh saved card details where the card networks and issuing bank support it. Some other failures can be recovered with a retry on another route, while others need the subscriber to update their details. Provider responses are interpreted and classified, so you can see which kind you’re dealing with.
How can I reduce failed renewals and in-app purchase declines?
A few things help together: retrying eligible declines on another connected provider, keeping saved cards up to date, routing by market, method and provider performance, and offering the payment methods your fans already trust. Declines that shouldn’t be retried, such as a card reported lost or stolen, stay declined.
Why do payments fail during launches, high-demand releases and on-sales?
Spikes can trip fraud and velocity rules or overload a single provider. Provider health is monitored in real time, and when one starts failing, circuit breakers move traffic to your other connected providers until it recovers. This works best with at least two providers in your key markets.
Which payment methods do gamers and streaming subscribers expect?
It depends on the market. Cards are common everywhere, but many fans prefer wallets, bank payments or local methods such as PIX in Brazil. You switch methods on market by market, depending on what your providers and contracts support.
What happens to saved cards if I change payment provider?
They stay yours. Cards are stored once in the vault as tokens that work across your connected providers, so fans renew and top up without re-entering their card, and you can switch or add providers without asking for their card details again.
Can my support team see why a fan’s payment failed?
Yes. Each payment has a full timeline of attempts and routes, and provider responses are interpreted into plain language. Sometimes a provider only returns a bare “declined” with no further detail, and in those cases that’s shown as received.
Can I keep my existing payment providers and contracts?
Yes. You keep your contracts with your providers and connect them through one integration. Routing, retries and reporting then work across all of them.
Can routing lower my payment costs?
Cost is one of the factors your routing rules can weigh, alongside geography, payment method and provider performance. You decide how much weight it gets in each market.
Who holds the funds from my sales?
Your payment providers do. Upprove provides payment orchestration technology. Payment processing, acquiring and settlement are provided by the merchant’s contracted payment providers. Upprove does not receive or hold merchant settlement funds.
Let’s turn more checkouts into showtime.
More renewals that stick, more top-ups that land, and big nights that stay big.